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Returns Policy


09 May 2022

Please note the below policy constitutes all valid reasons for the return of a Spazio product:

1. DAMAGED IN TRANSIT
This must be reported in writing to Spazio within 48 hours from receipt of the goods. The onus is on the distributor to check that goods are received in good condition. The distributor cannot claim breakages in transit months after they have received their order.

2. FAULTY/DEFECTIVE PRODUCTS
Back to store warranty
Spazio products carry a warranty of various months from date of invoice depending on the product. Goods found to be faulty MUST be returned to Spazio’s Head Office for evaluation. These products will be repaired, if possible, and if goods cannot be repaired, a replacement will be sent to the distributor. Replacements will not be sent to the distributor until we have received the faulty product for evaluation. Tampered, modified or products without the original label will not be warranted.

3. INCORRECTLY SUPPLIED
In the event of an order being incorrectly captured by Spazio, or if incorrect goods were packed by the warehouse, these goods can be returned at no cost to the distributor.

4. CANCELLED ORDERS
Orders already placed by distributors that needs to be cancelled must be done so IN WRITING. Verbal cancellations will not be accepted. If goods are already in transit, orders cannot be cancelled.

5. ORDERS INCORRECTLY ORDERED/ NO LONGER REQUIRED.
Distributors have 30 Calendar days from date of invoice to return these goods. Distributors will be liable for a R200 handling fee on orders below R2000 and a 10% handling fee on orders above R2000 to cover administration costs that have been incurred by Spazio. This is ample time for a distributor to realise that the goods ordered are not suitable.
Should you have any questions or queries please Contact Us on the details below:

SPAZIO LIGHTING
(011) 555 5555
CENTRAL SWITCHBOARD
------------- OR -------------
Email Us



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